Last updated: May 2025
IYA is a London-based jewellery brand operated by Wafaa Ashur ("we", "us", "our"). Our contact email is hello@iyaofficial.com. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect the following personal data when you interact with us:
We use your personal data to:
We process your data on the following legal bases: performance of a contract (order fulfilment), legitimate interests (improving our services), and consent (marketing communications).
We do not sell your personal data. We may share your data with third-party service providers (payment processors, shipping companies, email platforms) solely for the purpose of delivering our services. All third parties are contractually bound to protect your data.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are kept for a minimum of 6 years for tax purposes.
Under UK GDPR, you have the right to: access your data, rectify inaccurate data, erase your data, restrict processing, data portability, and object to processing. To exercise any of these rights, please contact us at hello@iyaofficial.com.
For any data protection queries, please contact us at hello@iyaofficial.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
By accessing our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
All IYA pieces are handcrafted and made to order. As such, slight variations in texture, finish, and form are inherent to the nature of handmade jewellery and are not considered defects. Each piece is unique.
All prices are listed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without prior notice. The price you are quoted at the time of ordering is the price you will pay.
All orders are made to order. Production typically takes 2–4 weeks. We will confirm your order and keep you informed throughout the production process. A full payment or 50% deposit (for bespoke orders) is required to begin production.
We offer complimentary shipping on UK orders over £150. International shipping rates vary. We are not responsible for delays caused by customs or postal services. Risk of loss passes to the buyer upon dispatch.
All content on this website, including images, text, and designs, is the intellectual property of IYA / Wafaa Ashur and may not be reproduced without written permission.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
As all IYA pieces are handcrafted and made specifically to order, we are unable to accept returns or offer refunds for change of mind. We encourage you to review all product details carefully before placing your order, and to contact us via WhatsApp or email with any questions beforehand.
If your item arrives faulty, damaged, or significantly different from what was described, please contact us within 48 hours of receiving your order at hello@iyaofficial.com with photographs of the issue. We will assess the situation and, where appropriate, offer a repair, replacement, or refund.
Bespoke and custom orders are non-refundable once production has commenced. The 50% deposit paid to begin work is non-refundable in all circumstances.
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015.
For all returns and refund enquiries, please contact us at hello@iyaofficial.com or via WhatsApp.
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You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. You can also update your consent preferences at any time by clearing your browser cookies and revisiting our site.
For any questions about our use of cookies, please contact us at hello@iyaofficial.com.